Refund Policy

FlexyInvoice subscriptions are sold and processed by Paddle, our merchant of record. Refund eligibility and refund requests are handled under Paddle’s Refund Policy, together with any mandatory consumer rights that apply in your country.

Refund eligibility#

Unless required by applicable law, transactions are non-refundable and non-exchangeable. Paddle may consider refund requests at its discretion when they are submitted within 14 days of the transaction date. Making a request does not guarantee a refund. Paddle may approve a full or partial refund, or decline the request after reviewing the circumstances.

Statutory rights#

Nothing in this policy limits your mandatory consumer rights. Certain countries provide withdrawal or cancellation rights for digital products and services. Paddle applies those rights according to the buyer’s location and the law that applies to the transaction.

Requesting a refund#

Use the “View receipt” or “Manage subscription” link in your Paddle transaction email, use the support link shown on your receipt or billing page, or visit paddle.net and select “Request refund”. You may also contact support@flexyinvoice.com if you need help with a product issue before submitting your request.

Cancelling a subscription#

You may cancel at any time to prevent future renewals. Cancellation normally takes effect at the end of your current billing period. If a transaction is refunded, access to the refunded paid plan may end. Your FlexyInvoice documents remain available subject to the features and limits of your resulting plan.

How approved refunds are processed#

Paddle processes eligible refunds to the original payment method where possible and within 14 days after approval. Paddle’s transaction records are used to confirm eligibility and timing without limiting any statutory rights.

Paddle policy#

The complete and current policy is available at Paddle’s Refund Policy. If this page conflicts with Paddle’s policy or buyer terms, Paddle’s terms apply to the transaction.